FAQ

HOW DO I GET FREE SHIPPING?

Free shipping is available to those who live in Australia and spend over $150AUD in one transaction. International orders do not apply to free shipping.

DO YOU SHIP OUTSIDE OF AUSTRALIA?

Yes, however, our website isn’t set up to calculate shipping costs for international orders at the moment. Prices vary depending on size & weight of product ordered & what zone your country falls under in accordance to our local shipping company. To see the list of countries we ship to go to Auspost.

If you would like us to send you a quote on shipping costs to your country, send us a message on our contact us page including your address.

HOW LONG DOES IT TAKE TO DO A PORTRAIT DRAWING?

This is sometimes a difficult one to answer. Each product type has a different turnaround time and it boils down to how many changes you request and what our current workload situation is. We have included an average timeframe for every product so you can see what type of process we have for each of our portrait types. You can find this in the "more details" section on every product.

If we are overloaded with work and it's expected to exceed those timeframes mentioned you will be notified in a pop up when adding items to the cart. This way you can judge if your happy to wait before making any purchases, in these situations where the workload is at it's highest it's a matter of “First in, first served” a popular phrase used by Australians basically meaning you will be placed in a queue till earlier orders are completed.


Custom portraits - Product more details

WHAT IF MY PORTRAIT WAS LOST OR DAMAGED WHEN SHIPPED?

We offer extra cover for a small additional fee for portraits that require physical shipping via Auspost. For peace of mind whilst it's in the postal process it's recommend to include extra cover during checkout

If you're one of the unfortunate ones that have this happen or suspicions package has been tampered with. Please take & send photos of the packages damaged and how it's affected the artwork.

This is required for us to claim extra cover for lost or damaged whilst in transit with Auspost.  You then have the option for a full refunded or the drawing to be redrawn and reshipped. You can report damage or lost items on our contact us page.

DIFFERENCE BETWEEN DIGITAL PORTRAIT & TRADITIONALLY MADE PORTRAITS?

Our digital portraits are primarily done using either a stylus & computer or stylus & iPad with image and drawing applications. When ordering a digital portrait you'll receive high-resolution files for you to print or online web environment sent directly to your email.   

Traditional portraits start out been done digitally to compose and apply certain manipulations you request if needed for the first proof, quickly giving you an idea of how we envision the end product looking like. The final product is completely hand drawn on quality papers, physically packaged and sent to your address.

CAN I SEND A PORTRAIT AS A GIFT TO SOMEONE & ADD A MESSAGE?

Yes, we sure can we can even delay shipment to a specific date so they get the package around that date. It's completely free service if you would like us to include a special message adding that personal touch, mention so in the "special instructions for the seller" found on the checkout page.

Special Instructionsspecial Instructions

I WANT MORE THEN ONE SUBJECT IN THE SAME PORTRAIT USING MULTIPLE PHOTOS, IS THIS POSSIBLE?

Yes, We use image editing software to combine images to create that epic portrait you want. There are things to know of when using over one photo to create one portrait. try to find a photo taken from the same perspective and slimier dominate lighting. Otherwise, things look unnatural and weird. Anything you have in mind just make sure you do your best to explain what it is in the brief input when ordering.

If you're unsure send photos, you have mind via our contact us page, we will have a look and see what can be done.

brief

 

Original Photo ReferenceOriginal Photo Reference 2Pet Portrait Digital ProofPet Dog Portrait Drawing Completed

IS IT POSSIBLE TO REMOVE ITEMS OR BACKGROUND OF IMAGES SUPPLIED?

Yes, It's a common request with customers asking to remove jewelry, leashes, scars, blemishes and much more. If there is something you want to be removed, make sure you enter the details into the brief input found on every product listing.

Brief

 

>Original Pet Portrait PhotoPet Portrait First Proof with HarnessPet Portrait First Proof without HarnessPet Dog Portrait Portrait Drawing
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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★ Reviews ★

Reviews of Dan's Custom Portraits

98 reviews
97%
(95)
3%
(3)
0%
(0)
0%
(0)
0%
(0)
Sketch & Watercolour Portrait :)

Absolutely blown away how amazing it is. The customer service is wonderful also. I will definitely be buying from here again. It was the only place I could find that did afterpay. Can’t fault anything, my mum loved it and she cried of happiness
10/10 🤩

Absolutely love my picture! My mum passed away when I was 11 so to have her in a picture with my four kids is amazing! Dan did a fantastic job. Definitely recommend!

Absolute perfection

Was such a quick and easy process and the final picture was beautiful. It will be a great present for my mum to treasure forever

I love the out come of my order of my
Father in law and mother inlaw of my 3 kids
My father in law never meet any if his grandchildren as he passed b4 they came along
Its so heart-warming for my family
🙂🙂

DigitL photo

This is the most heart warming touching photo i have ever received. It means the world to me and im sure its going to mean the world to my nan when she receives it at Christmas time.

Reviews

Portrait Reviews

98 reviews
97%
(95)
3%
(3)
0%
(0)
0%
(0)
0%
(0)
Sketch & Watercolour Portrait :)

Absolutely blown away how amazing it is. The customer service is wonderful also. I will definitely be buying from here again. It was the only place I could find that did afterpay. Can’t fault anything, my mum loved it and she cried of happiness
10/10 🤩

Absolutely love my picture! My mum passed away when I was 11 so to have her in a picture with my four kids is amazing! Dan did a fantastic job. Definitely recommend!

Absolute perfection

Was such a quick and easy process and the final picture was beautiful. It will be a great present for my mum to treasure forever

I love the out come of my order of my
Father in law and mother inlaw of my 3 kids
My father in law never meet any if his grandchildren as he passed b4 they came along
Its so heart-warming for my family
🙂🙂

DigitL photo

This is the most heart warming touching photo i have ever received. It means the world to me and im sure its going to mean the world to my nan when she receives it at Christmas time.